1. Refund guarantee
If an eligible submission does not enter review or receive an official Apple review result within the agreed service window, AppReviewNow will refund the service fee in full.
2. When the service window begins
The service window does not begin automatically when an order is submitted or payment is made. It begins only after we receive the required information, complete a human eligibility review, accept the case, and notify you that service has formally started.
3. What counts as a successful result
A successful result occurs when Apple begins reviewing the submitted app or issues an official review decision or outcome. This can include In Review, approved, rejected, or another official review result.
4. Paused time
Time spent waiting for information, verification, clarification, updated screenshots, or required action from you is excluded from the service window. We will identify any requested action and when timing resumes.
5. Ineligible or changed submissions
We may decline a case before service begins. If payment was taken for a case we then determine is ineligible, the payment will be refunded. The guarantee may not apply if you withdraw, replace, reject, cancel, materially modify, or remove the submitted version during the active service window, or if information supplied was inaccurate.
6. Requesting a refund
Contact support@appreviewnow.com with the order ID and reason for the request. Approved refunds are returned to the original payment method. Financial institutions may require additional processing time.